Frequently Asked Questions
IMPORTANT COVID-19 UPDATE
🚨Due to current pandemic circumstances please allow up to an additional 2-4 weeks for delivery. We appreciate and love our customers and look forward to sending out ASAP for every order ❤️
At Dreamdelic, we make each shirt, hoodie, and poster per order. Which in the past has been our greatest labor of love. However due to current circumstances in the world, we have to operate with limited staff due to the stay-at-home orders. We are working with an all volunteer staff at the moment and are going as fast as we can. However with a combination of increased demand for our products, and limited staff, our orders are having to be delayed longer than we like.
We can not express how grateful we are to our customers for remaining patient and keeping us afloat in these strange times. Again, you guys mean the world to us. We guarantee that no matter what, we will get your items in your hands as soon as we are humanely capable of shipping.
Love you guys. Warm regards and stay safe!- Jake, owner
WHAT CARRIERS DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USP/USPS.
WHAT ARE THE SHIPPING TIMES?
APPAREL & POSTERS
📦 Ships within 3-5 business days from California/North Carolina.
🚚 Estimated delivery within 3-8 business days.
ACCESSORIES & TAPESTRIES
2-4 weeks for delivery for all accessories/tapestry
If your order hasn’t arrived inside the estimated delivery times, please contact our support team at support@Dreamdelic.com
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
WHEN WILL MY ORDER SHIP?
Orders are usually processed and shipped within 3-5 days of purchase.
WHERE IS MY ORDER?
Orders are usually processed and shipped within 3-5 days of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items. Hence we ship whichever item is ready. So don't panic if you don't receive all of your items at once. They will surely get to you.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How secure is my online order?
Dreamdelic adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer information. card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WHERE DO YOUR PRODUCTS COME FROM?
We have US and Non US warehouses all over the world handling our shipments. Since we are a global company, we choose the nearest factory.
Do you accept returns?
If you are unsatisfied with our products after receiving them kindly send us an email with some feedback and inform us of your desire to return the items. We will send you the return address and will promptly process your full refund as soon as we receive the returned products. Please note: shipping costs are to be covered by the returnee.